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Tour in Brazil has its own ethics and conduct channel, so that you can report conduct that is not in accordance with the Code of Ethical Conduct.
Through our ombudsman service, we serve clients and organizations from various segments, contributing to transparency and the maintenance of clients’ ethical principles.
The Ethics Channel is a secure and anonymous tool used by company employees and clients to report occurrences of potentially harmful facts to their companies.
You must send an email to info@tourinbrazil.com with the subject line “Ethical Conduct”, and we will conduct an initial analysis and forward the reports to the Ethics Committee, which is responsible for the investigation. This Committee will conduct the necessary investigations and take appropriate measures, when necessary.
No employee will be identified; they can always respond by email to follow up on the progress of the reported matter.
In today’s rapidly evolving world, both individuals and organizations are constantly adapting. These changes are driven by historical events that break old paradigms and technological advancements that introduce new challenges. The once-absolute truths are being replaced by new possibilities, interaction models, management styles, and experiences. It’s evident that the driving force behind these transformations is people, for people. Innovation is the direct result of our innate desire to continually improve products and services for the betterment of society.
Our team of over 2,600 dedicated employees knows well that the history of Tour in Brazil is built on a foundation of trust, ethics, safety, respect, innovation, and sustainability. For seven decades, these core values have guided us and will continue to support our growth in the market.
Our mission goes beyond just facilitating travel; we strive to deliver top-quality services that captivate and retain our customers. This mission is underpinned by our unwavering commitment to ethics, safety, respect, transparency, and integrity.
To deliver the best experiences to our clients and maintain positive relationships with regulatory bodies, government entities, suppliers, and the broader community, we recognize the necessity of refining our corporate governance and integrity practices. Our Code of Ethical Conduct is a crucial tool in this endeavor, outlining the principles and standards that must be adhered to in our daily operations.
To ensure adherence to this Code and conduct thorough investigations when necessary, Tour in Brazil has established an Ethics and Integrity Committee. We are committed to safeguarding the confidentiality of all communications and conducting detailed investigations into any alleged violations of this Code.
We stand at a pivotal moment in our company’s history, as we formalize our guidelines and disseminate the ethical and integrity standards we strive to uphold. This is a collective challenge, and we rely on the dedication and responsibility of every team member to meet it.
We are counting on you!
Ercilia Marques
CEO
Tour in Brazil
Tour in Brazil Code of Ethics
Tour in Brazil, committed to excellence in the provision of receptive tourism services, establishes this Code of Ethics to guide its relationships with customers, suppliers, partners, and employees. This Code of Ethics is based on principles of integrity, transparency, respect, and responsibility, ensuring that our operations are conducted ethically and sustainably.
2.1 Integrity: We will conduct our business honestly and fairly, complying with all applicable laws and regulations.
2.2 Transparency: We will maintain clear and open communication with all stakeholders, ensuring that all relevant information is disclosed accurately and promptly.
2.3 Respect: We will respect the rights and dignity of all individuals we interact with, promoting an inclusive and diverse environment.
2.4 Responsibility: We take responsibility for our actions and decisions, always striving to minimize negative impacts and maximize benefits for society and the environment.
3.1 Customer Satisfaction: Our goal is to provide memorable travel experiences, meeting and exceeding our customers’ expectations.
3.2 Privacy and Confidentiality: We will protect our customers’ personal information, using it only for the purposes for which it was collected.
3.3 Service Quality: We will ensure the quality of the services offered, working with suppliers and partners who share our values and ethical standards.
4.1 Fair Selection: We will choose our suppliers and partners based on objective and fair criteria, prioritizing those who demonstrate a commitment to ethics and sustainability.
4.2 Ethical Partnerships: We expect our partners and suppliers to conduct their business according to ethical and legal principles, aligned with this Code of Ethics.
4.3 Collaboration and Respect: We will foster collaborative and mutually respectful relationships, working together to provide the best service to our customers.
5.1 Work Environment: We will provide a safe, healthy, and respectful work environment, free from discrimination, harassment, or any form of abuse.
5.2 Professional Development: We will support the professional and personal development of our employees, offering training and growth opportunities.
5.3 Open Communication: We will encourage open communication and constructive feedback, ensuring that all employees can express their concerns and suggestions.
6.1 Sustainable Practices: We will promote sustainable tourism practices, minimizing our environmental impact and contributing to the conservation of natural resources.
6.2 Social Responsibility: We will engage in initiatives that benefit local communities and contribute to the socio-economic development of the regions where we operate.
7.1 Legal Compliance: We will comply with all applicable laws, regulations, and standards.
7.2 Code Enforcement: This Code of Ethics applies to all employees, suppliers, and partners of Tour in Brazil. Any violation of this Code will be taken seriously and may result in disciplinary action.
7.3 Ethics Channel: We provide an ethics channel for employees, customers, and partners to anonymously report any conduct that violates this Code of Ethics. Reports will be treated confidentially and investigated impartially.
8.1 Periodic Review: This Code of Ethics will be reviewed periodically to ensure its relevance and adequacy to legal and operational changes.
8.2 Updates: Any updates will be communicated to all employees, suppliers, and partners transparently and promptly.
By adopting this Code of Ethics, Tour in Brazil reaffirms its commitment to ethics, transparency, and responsibility in all its activities, always striving for excellence in customer service and respect for communities and the environment.
Tour in Brazil Commitment to Ethics and Excellence